While banning a user prevents future commenting, it doesn't automatically remove their previous comments. Here's how to effectively remove all existing comments from a specific user.
Understanding the Situation:
When you ban a user from discussions, this action:
- Prevents them from posting new comments for the specified ban period
- Does NOT remove their existing comments from your discussions
- Requires additional steps to clean up past offensive content
How to Remove All Comments from a Specific User:
To remove all comments from a user, you'll need to use the user moderation functionality and moderate the specific user (Which moderates all posts from the specific profile). You can read more about it here.
⚙️ Important Configuration Note: This approach works effectively only when your system is configured to hide moderated comments from the UI. This configuration is essential and requires proper implementation by your development team. Once implemented correctly, moderated comments will be hidden from view, creating an experience similar to deletion from the user perspective.
📚 The Difference Between Banning and Moderating in a Nutshell:
- Banning prevents future activity in discussions for a specified timeframe but leaves past content visible
- Moderating can hide all past content when properly configured
- For complete content removal, you must use moderation even after banning a user
💡 Pro Tip: For users who repeatedly violate community guidelines, we recommend applying both actions: ban the user to prevent future violations, and moderate all their content to remove past offensive material.
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