Custom Event Games: Game Stays OPEN After Clicking "Resolve Predictions"?

If you've clicked "Resolve Predictions" and received a success message, but your Custom Event Game is still showing an OPEN status instead of SETTLED, this guide will help you understand what went wrong and how to fix it.

🤔 Q: I clicked "Resolve Predictions" and got a success message, but my game is still showing as OPEN instead of SETTLED. What's happening?

This is a common issue that occurs when you've forgotten to enter the correct outcomes for your fixtures before attempting to resolve predictions.

Here's what's happening:

• The system successfully processes the resolve request (hence the success message)
• However, since no correct outcomes have been defined, there's nothing to compare user predictions against
• The game remains in OPEN status because it cannot be properly settled without correct outcomes

📖 Q: How can I tell if I've forgotten to enter correct outcomes?

Visual indicator in the fixtures section: When you open your game to edit it, look at your fixtures. Each fixture card has an icon on the left side:

• Question mark (?): Correct outcomes have NOT been defined yet
• Green checkmark (✓): Correct outcomes HAVE been defined

If you see question marks on your fixture cards, it means correct outcomes have not been defined yet.

📖 Q: How do I fix this and properly settle my game?

Follow these steps to enter the correct outcomes and successfully settle your game:

Step 1: Navigate back to your Event Game

1. Go to the Event Games management page
2. Find your game in the list (it will still show as OPEN)
3. Click on the game to open the edit view

Step 2: Enter the correct outcomes for each fixture

1. For each fixture/question, you'll see: "Configure the correct outcome for this fixture"
2. Toggle this option ON for each question
3. Enter the correct outcome based on the question type

Step 3: Save your changes

1. After entering all correct outcomes, scroll down
2. Click the Save button
3. Wait for confirmation that your changes have been saved

Step 4: Resolve predictions again

1. Return to the Event Games list page
2. Click "Resolve Predictions" for your game again
3. This time, the system will properly calculate scores and distribute points
4. Your game status will change from OPEN to SETTLED
5. You'll see a success message showing also the total number of resolved predictions

When you forget to enter outcomes: The system shows a success message, but your game status stays OPEN instead of changing to SETTLED

Success! When outcomes are correctly defined, the game status changes to SETTLED after clicking "Resolve predictions"

📖 Q: Why doesn't the system warn me that I haven't entered outcomes before clicking "Resolve Predictions"?

This is a known limitation of the current system behavior. The "Resolve Predictions" button is available to click regardless of whether correct outcomes have been defined.

Best practice to avoid this issue: Always follow the complete workflow:

1. ✅ Create your game with fixtures
2. ✅ Wait for cutoff time to pass
3. ✅ Enter correct outcomes and click Save
4. ✅ Verify you see confirmation indicators (like green checkmarks on fixtures)
5. ✅ Then click "Resolve Predictions"

📖 Q: What happens if I click "Resolve Predictions" multiple times without outcomes?

Nothing harmful occurs - the system will continue to process the request and show success messages, but the game will remain in OPEN status each time since there are no outcomes to process.

However, once you properly enter the correct outcomes and resolve predictions, everything will work as expected in a single click.
 

Further Reading

• How to Create Custom Event Games
• Check Out Our Other FAQ Articles About Custom Event Games