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Data Processing Agreement Related FAQs

I have my own authentication system where I keep the user profile data. Why do you need gender/country of residence/birth date?

They are used for reports and fetching subsets of users. more

I have my own authentication system where I keep the user profile data. Why do you need email? What is it used for?

The email is used for integrations with communication services such as email del... more

I have my own authentication system where I keep the user profile data. Why do you need names and nickname/username? What are they used for?

Names and nicknames/usernames are used for rankings of users. more

What type of biometric data is referred therein, why, and how is it collected?

This is just in case that the user uploads a picture of themselves, which can be... more

Can Fans United, from a technical point of view, work without email, names, username/nickname, avatar, gender, birth date or country?

Can Fans United, from a technical point of view, work without email, names, user... more

How does Fans United collect user data? More precisely, does the client collect the game interaction user data and further send it to Fans United or does Fans United collect the game interaction user data directly from the client/customer website?

Fans United does not have the ability to automatically collect data. All data pr... more

Where will the personal data received from the users be stored (e.g servers located within EEA / outside EEA) and who will have access to it (including nationality, capacity – e.g. processor/controller and location from which data may be accessed)?

We store the data inside the EU. Fans United is hosted on Google’s cloud infrast... more

One of the processing operations mentioned is analysis (including automated profiling). What does the automated profiling entail?

We can then organize users based on their recency, frequency and effort spent an... more

To whom will the data be disclosed and what is the capacity of the third party accessing it? Are there any third parties involved in the processing of the user data received from client/customer?

Disclosing data with third parties is optional and up to the client/customer. more

In order to comply with the user’s right of access to personal data, does Fan Entertainment have the possibility to export all of the user’s registered activity?

Yes. We even have the ability to show the user all their activity we have collec... more

The DPA states that: “Licensee agrees that Fan Entertainment and Licensee each act as Controllers in respect of all other services that Fan Entertainment provides to the Licensee”. To what other services does this clause make reference?

Fans United provides consultancy, custom development and support services. Other... more

Does the user have the possibility to delete directly from the user account the activity information regarding the games they participated in?

It’s up to the client/customer if they decide to give this possibility to the us... more

What happens in case the user deletes the Ringier Connect account? Does Fan Entertainment know of such action of the user?

We anonymize the account and do not delete it. more

What happens in case the user deletes their account in the original authentication system? Does Fan Entertainment know of such action of the user?

Provided the authentication system notifies Fans United, we anonymize the accoun... more

What type of user information could Fan Entertainment delete without affecting the overall provision of services?

A lot of data, however, some services will be incapacitated more

The DPA provides that, even after personal user data is deleted, Fan Entertainment withholds the right to use it for its own purposes, received based on anonymization. Does Fan Entertainment anonymize the personal data from clients? What is it used for?

Yes we apply anonymization. The anonymized data stays because of the rankings an... more

What is the difference between Fans United and Fan Entertainment?

Fan Entertainment LTD. is the company. Fans United is the product/platform name... more

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